Department:Radiology - Bremerton, 71401
Shift:Days, Evenings, Weekends
The Centralized Scheduler is responsible for assuring that the patient is scheduled for the appropriate surgery/procedure at the appropriate time, with the appropriate resources. He/She is also responsible for the registration of those patients: obtains the required patient information, initiates medical records, initiates hospital payment process, and ensures compliance with Federal and State regulations. He/She also works closely with hospital personnel, as well as with physicians and their office staff. It is the responsibility of this position to assure that office staff and patients receive the highest customer service available, as this is often the patient's first impression.
The centralized scheduler will perform clerical functions, including, but not limited to answering telephones, scheduling surgeries or procedures, patient registration, processing requisitions, filing and sending reports/films.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be a high school graduate or equivalent
Completion of a Medical Terminology course is required
One year clerical experience
Promotes teamwork, cooperation, willingness to share information and open communication throughout the team. Maintains positive – “Can Do”- attitude as documented by peer evaluation and observation.
Effectively prioritizes work and delegates as necessary to others to best meet the needs of patients and the service. Demonstrates self motivation and professional integrity.
Accepts responsibility for maintaining overall aesthetic appeal/cleanliness of waiting areas, as evidenced by Supervisor and peer evaluations.
Completes and accurately registers and enters orders for Medical Imaging to fulfill the necessary process in order to ensure patient treatment, as witnessed by other ancillary departments.
Demonstrates professional behaviors/communication in interactions, at all times with office staff and patients.
Identifies inefficiencies, within the department, makes recommendations for improvements and assists in implementation of corrections, as measured by peer observation and supervisor documentation. Suggests, implements and documents at least one Quality Improvement project per year.
Collects patient data accurately and completely 90% of the time, as evidenced by departmental chart audit procedure. Greater than 95% accuracy.
Follows up on missing information by completion of shift, as evidenced by chart audit, supervisor observation, and peer observation.
Utilizes all available resources, 100% of the time, to correctly identify PCP or other Managed Care Programs that require prior authorization to treatment, as evidenced by Supervisor evaluation, and multidisciplinary Quality Improvement processes.
Collect and enters complete and accurate registration information consistently in 7-10 minutes or less, as evidenced by supervisor and peer evaluation.
Either obtains patient signature on all appropriate forms or flags the chart 100% of the time, as evidenced by supervisor audit
No more than five Medicare questionnaire omissions, as evidenced by QI Audit. No more than one omission.
No omission of 'I.M.' letter throughout the evaluation period, as evidenced by supervisor audit.
Correctly routes admission forms to proper location in a timely manner, 100% of the time, as evidenced by interdepartmental feedback.
Consistently adheres to department policies and procedures through the admission/scheduling process, as evidenced by supervisor and peer evaluation. Throughout the admission process, consistently adheres to departmental policies and procedures, as evidenced by supervisor and peer evaluation.
Participates in departmental Quality Improvement Activities. Proposes and implements quality improvement process, or assumes leadership role in quality improvement process.
Participates in preparing patient folders, ensures that all necessary documents (including H & P, orders, consents, demographic, and other required forms) are included.
Contacts all required payors for authorization and benefit coverage prior to planned patient admission and documents insurance authorization appropriately. Notifies supervisor of any pre-authorization denials, prior to patient treatment, as witnessed by supervisor, 100% of the time.
Obtains required insurance authorization, documents appropriately and within required timeframe for unplanned/emergent treatment. Makes no omission of notification to Supervisor during evaluation period.
Per Registration Department policy, monitors all charts for documentation of 'Important Message Letter' and notifies Admissions Supervisor of omissions.
Correctly identifies and verifies insurance information with each patient at time of registration, 100% of the time, as witnessed by supervisor audits and interdisciplinary audits.
Respects patient's modesty, while providing services as evidenced by peer evaluation.
Demonstrates the willingness and ability to be assigned as needed in various areas and provides good service in helping the department meet its daily mission. Volunteers for reassignment and is also willing to assist in any way necessary.
Demonstrates a willingness to provide assistance to patients and staff as measured by peer feedback and observation. Consistently provides quality care and assistance to patients and staff by initiating assistance spontaneously and without request.ie, walking patients and visitors to their destination.
Creates a positive impression by acknowledging customers' presence immediately and by answering the telephone with identifying self and department in a kind and courteous manner.
Takes the time to properly introduce self and explain role prior to initiating the registration process, as evidenced by Supervisor, peer evaluation, and customer satisfaction surveys.
Schedule surgery/procedures according to the policies of reserved time booking and outpatient policies and protocol. Initiates calls to offices to clarify and confirm. Assures all necessary documentation is completed.
Demonstrates fiscal responsibility in utilization of overtime; follows hospital policy and procedure regarding authorization of overtime.
Arranges for the following day's surgery/procedure schedule is printed and ready for distribution by 1300 hours, 100% of the time.
Keeps appropriate departments aware of cancellations, time changes and or equipment/resource conflicts.
Keeps log books up to date for doctors releasing their block space, for cell saver, wave forms, spinal cord monitoring, total hips, total shoulders, total knees and anesthesia conflicts.
Assist anesthesiologist with daily assignments for surgical cases.
Recognizes that each patient is unique, holistic human being with individual needs. Maintains a calm environment, undue conversation is minimized and acts as a patient advocate at all times. Problem solves and corrects situations where respect may be compromised.
Functions as an effective team member. Collaborates effectively with other team members. Supports, encourages and assists others. Seeps compromise, (win/win) resolutions to conflict. Role model for others. Defends and speaks up for others as is appropriate.
Must have regular, reliable, predictable attendance in performance of essential job functions.
Other duties as assigned by Supervisor
About Harrison Medical Center:
For more information about what it's like to be part of the Harrison team and live in the Kitsap area, please visit http://jobs.harrisonmedical.org/.
Harrison Medical Center is an Equal Opportunity Employer